Privacy Policy

This Privacy Policy explains how PT TEN GLOBAL TRADING (AQUIVA) collects and uses personal information provided through the AQUIVA website.

1. Information We Collect

When you place an order or contact AQUIVA, we may collect:

Name
Phone number / WhatsApp
Email address
Delivery address
Order information

2. How We Use Your Information

Your personal information is used only to:

Process and manage your order
Contact you regarding your order
Arrange delivery
Provide warranty and after-sales support
Respond to customer inquiries

3. Sharing of Information

We do not sell or share your personal information with third parties for advertising purposes.

Information may be shared only with service providers necessary to complete your order, such as delivery companies or payment providers.

4. Data Storage and Security

AQUIVA takes reasonable measures to protect personal information from unauthorized access, use, or disclosure.

Personal information is retained only for as long as necessary to process orders, provide customer service, and comply with applicable legal requirements.

5. Your Rights

You may contact AQUIVA to request information about your personal data or to request its correction or deletion where permitted under applicable Indonesian law.

6. Contact

For questions regarding your personal information:

PT TEN GLOBAL TRADING
WhatsApp: +62 821 6339 427
Email: bali.fresh.water@gmail.com